Refund policy
Returns & Exchanges
DAMAGED, DEFECTIVE, OR WRONG ITEM(S) BY MAIL
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to the address below within 30 days from when your order has been delivered, according to USPS tracking. The refund amount will include the amount paid & the return shipping cost.
Returns By Mail
Upon receipt of your return, our Returns Department will inspect your merchandise to confirm that the item is damaged, defective, and/or the wrong item. If you would like a replacement of the item(s), please write "Exchange" on the order invoice. We will immediately send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available. If the merchandise is unavailable for exchange, you will receive a refund to the original form of payment via PayPal.
- Securely pack your merchandise & return the form in a box or envelope of your choice.
- Include your order invoice
- Any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- Mail your online returns to the following address:
HAWAII’S FINEST ONLINE
99-954 Iwaena St. Unit A
Aiea, HI 96701
*Please allow 1-2 weeks from the return ship date for your account to be credited. For returns from international and APO/FPO addresses, please allow 2-3 weeks from the return ship date for your account to be credited.